Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Works under immediate supervision.
To manage all daily work related to the process with strict compliance to guidelines.
Responsible for creating first impression through helpful and cheerful attitude.
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required
Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
Fluency in English and Telugu/Tamil desirable
Must have experience in Out bond calling
Experience within an e-Gaming environment or E-com is preferable
Very personable, sociable and enjoy talking to people from all walks of life
Self-motivated with ability to work independently
Ability to maintain positive working relationships and influence a diverse group of personnel
Experience of working with marketing services and product teams is desirable
Strong communication skills
Freedom to voice your opinion and influence product direction
Collective Leadership and Ownership
Work with the most amazing people on earth
IITians and MBA’s from Ivy league schools
Refreshments, Snacks, Quizzing, … and fun unlimited