Department Designation Experience
Customer Support Email Chat Associate 6 months to 5 years
  • To answer client queries and manage client expectations through communications via Web Chat.
  • To manage all daily work related to the process with strict compliance to guidelines.
  • Responsible for creating first impression through helpful and cheerful attitude.
  • Provide chat, email support to resolve user problems with proactive troubleshooting.
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required
  • Ability and willingness to quickly complete large volumes of work with high quality. Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
  • Good communication skill both written and oral (English)
  • Ready for rotational shift
  • Ready for rotational week off
  • Flexible and awesome work culture
  • Freedom to voice your opinion and influence product direction
  • Collective Leadership and Ownership
  • IITians and MBA’s from Ivy league schools
  • Refreshments, Snacks, Quizzing, … and fun unlimited