||Email Chat Associate
||6 months to 5 years
To answer client queries and manage client expectations through communications via Web Chat.
To manage all daily work related to the process with strict compliance to guidelines.
Responsible for creating first impression through helpful and cheerful attitude.
Provide chat, email support to resolve user problems with proactive troubleshooting.
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required
Ability and willingness to quickly complete large volumes of work with high quality. Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
Good communication skill both written and oral (English)
Ready for rotational shift
Ready for rotational week off
Freedom to voice your opinion and influence product direction
Collective Leadership and Ownership
IITians and MBA’s from Ivy league schools
Refreshments, Snacks, Quizzing, … and fun unlimited