Department Designation Experience
Corporate Help Desk (Customer Service Associate) 2 years
  • Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Works under immediate supervision
  • To manage all daily work related to the process with strict compliance to guidelines
  • Responsible for creating first impression through helpful and cheerful attitude
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools
  • Identify and report Partner/user issues & feedback through appropriate channels
  • Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction
  • Effectively and judiciously escalate issues with clear communication
  • Support team lead/ manager when required
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues
  • Excellent ENGLISH, Telgu communication (written and verbal) skills are mandatory
  • English Typing speed should be minimum 25 wpm
  • Willingness to work in any shifts, and will be ready for rotational week off
  • Ability to take on stretch assignments and deliver under pressure
  • Internet savvy candidates will be preferred
  • Flexible and awesome work culture
  • Freedom to voice your opinion and influence product direction
  • Collective Leadership and Ownership
  • Work with the most amazing people on earth
  • IITians and MBA’s from Ivy league schools
  • Refreshments, Snacks, Quizzing and fun unlimited